We currently ship from Sydney. Orders will be processed within 24 hours, and all packages will be shipped using AU Post, typically arriving within 1-5 business days.
NOTE: Orders placed after 12 PM on Friday and on weekends will be processed and shipped on Monday.
Tax included, Shipping calculated at checkout.
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To enhance your shopping experience with us, we've outlined our shipping policy, detailing everything from email notifications to logistics services and shipping times. This guide aims to ensure transparency and set the right expectations for your orders.
1. Understanding Our Shipping Fees
To provide clarity on how shipping fees are calculated based on your location and order weight, we've outlined our rates in the table below. Additionally, we're pleased to offer free shipping on orders over $75 AUD to all our customers, regardless of location.
| Weight Range | Shipping Cost (AUD) | Free Shipping Over $75 AUD | Applicable Regions | Estimated Shipping Time |
| 14-102g | $4.5 | YES | Australia | 1–5 days |
| 103-198.5g | $6 | YES | ||
| 199-425g | $7.5 | YES | ||
| 426-850g | $8.5 | YES | ||
| Over 851g | $10 | YES |
Additional Note: Shipping times may be extended for remote areas.
2. Email Notifications for Shipping
Will I receive email notifications for my shipment?
Absolutely. After providing a valid email address, you'll receive updates throughout the shipping process. It's vital to ensure that your contact information is accurate. Tracking information will be sent from support@krydrufi.com, so please add us to your list of trusted senders to receive all necessary updates.
3. Circumstances for Additional Shipping Charges
There are specific situations where an additional shipping fee may be required:- Incorrect Address Submission: An incorrect address can lead to delivery failure, necessitating a second delivery attempt at an additional charge.
- Failure to Pick Up: If you do not collect your package within the specified timeframe from a local shipping station or if the shipping company can't contact you, leading to delivery failure, an additional fee will be incurred.
4. Logistics Services
We partner with multiple logistics providers to ensure timely delivery of your orders. The choice of logistics company is tailored to the shipping method and delivery address you specify, guaranteeing efficient and reliable shipping.
5. Handing Time
Orders are processed promptly, usually within 24 hours. Orders requiring special handling or customization may need extra processing time. We communicate any potential delays promptly.
6. Shipping and Customs Duties
Shipping fees and customs duties are calculated based on your selected shipping method, delivery address, and order value. We aim to offer the most cost-effective shipping and customs solutions.
7. Order Tracking
You'll receive a tracking number for your order, allowing you to monitor its status and progress via our website or the logistics provider's platform.
8. Receiving Instructions
Upon receiving your order, please inspect the packaging and items for any damage or missing parts. Contact us immediately if any issues arise, ensuring a swift resolution.
In Summary
Our goal is to provide a seamless and transparent shipping experience. From keeping you informed every step of the way to partnering with reliable logistics services, we're dedicated to ensuring your satisfaction. For any questions or assistance, our customer service team is always here to help.