返金ポリシー

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@krydrufi.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@krydrufi.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@krydrufi.com.

Tax included, Shipping calculated at checkout.

Discover 365-Day Warranty Service. Learn More about Our After-Sales Service Guidelines

We are committed to ensuring your satisfaction with our products and services. The following refund and return policy applies to all products purchased through our website. Please read the policy carefully before making a purchase.

1. Refund Before Shipment

  • Order Cancellation: Our platform holds your order for 24 hours before initiating the shipment process. During this period, you have the option to cancel your order.
  • How to Cancel: To cancel, please contact us at support@krydrufi.com or leave an online message.
  • Refund Processing: Once your order is canceled, a full refund will be processed.

2. No Returns or Refunds During Shipment

  • In Transit: Once the order is in transit, we are unable to offer a refund or accept a return. We encourage customers to wait until the receipt of goods before deciding on a return.

3. 30-Day Free Return Policy

We offer a 30-day no-questions-asked return policy for your convenience.

  • Return Period: Upon receiving your product, you have a 30-day period to request a return.
  • Initiating a Return: To initiate a return, please contact our customer service with your order number and the reason for return.
  • No Refunds After 30 Days: Please note, no refunds will be issued after this 30-day period.

4. Replacement of Damaged Parts

  • Within One Year: Free replacement of any damaged parts within one year, including shipping and part costs.
  • After One Year: Replacement of damaged parts requires you to cover shipping costs. We will cover the cost of the parts. Detailed shipping information is available on our website.

5. Personal Return

  • If you wish to return an item due to personal preference (e.g., you simply don’t like the product), please note that you will be responsible for the return shipping costs. The item must be returned in its original condition and packaging.

Exchange Policy

1. Exchange

  • Incorrect or Incomplete Orders: If the product received is incorrect, the color is not as expected, or there is a shortage of parts, we offer an exchange service without additional shipping charges.
  • Initiating an Exchange: Contact us within 7 days of product receipt to qualify for an exchange.

2. Quality Issues or Damaged Products

  • Reporting Issues: For products with quality issues or if you receive a damaged item, please contact us within 7 days of receipt.
  • Resolution: We will offer an exchange, free returns, and a full refund for such cases.

Method

  • Return Method: By mail
  • Return Label: Download and print
  • Refund Processing Time: 8 Hours

Returns and Exchanges Countries & Policy

  • Accepted Returns: Accepts returns for both defective and non-defective products.
  • Accepted Exchanges: Exchanges are accepted.
  • Eligible Countries: Australia, Belgium, Canada, France, Germany, Italy, Japan, Mexico, Netherlands, New Zealand, Singapore, Spain, United Kingdom, United States.

We reserve the right to modify this refund policy at any time. Any changes will be promptly posted on our website.

Legal mentions

Hong Kong Alan Innovation Technology Co., Limited

Address: 6/F., Manulife Place, 348 Kwun Tong Road, Kowloon, Hong Kong

Email: support@krydrufi.com